FAQ
Most frequent questions and answers
AirMatch is a suite of products that includes one equipment database of your choice (and more can be added for an additional fee). That equipment database can be any of our unitary or ductless brands, or our Pro database. The pro database is one that allows you to enter your own equipment, which offers more flexibility, but requires more setup from your side and does not provide verified AHRI-rated matchups.
LaserCalc is our advanced load calculation product, and is included in all AirMatch subscriptions. LaserCalc is also available as a standalone subscription.
Yes. With one subscription, you can use our Window or MacOS applications, and our iPad app. Each user in your account is allowed to install on 2 devices at a time.
You will need a separate user account for each member of your team who creates sales proposals.
Users can create an account from the login screen of any of our apps. To join your existing company account, they will need your unique Company ID, which you will create when you sign up. Once they request to join, you will be allowed to approve or deny their request. At any time, you can deactivate a user on the Users tab in the Manager feature in the application.
The Subscriptions tab in the Manager feature of the app allows you to modify your subscription. This includes changing the databases you want to have access to, and also changing the level of your subscription to accommodate more users. This is also where you go to update your payment information.
You can switch your primary database once per 60 day period.
